Help Center
Age Restriction Notice
Screxa is strictly for users aged 16 and older. By using this platform, you represent and warrant that you are at least 16 years of age. Users found to be under 16 will have their accounts terminated without notice.
Progression & Perks
Why didn't I receive coins after completing an activity?
Ensure your internet connection was stable and you completed the task fully (e.g. watched the entire ad). Some networks take up to 5 minutes to verify completion. If coins still don't arrive, restart the app.
How long do perks take to arrive?
Season perks are finalised automatically between the 1st and 5th of every month for all top-ranking users. Delivery to your registered email typically occurs within 2 business days of finalisation.
What is the minimum coin balance to qualify for perks?
Eligibility thresholds may vary by season and are shown in the app during the active season. Check the Leaderboard screen for current requirements.
Account & Security
Can I use my account on two devices?
Yes, but not simultaneously. Earning on two devices at the same time triggers a fraud alert and may result in a temporary hold on your account.
What happens if my account is banned?
If our system detects a violation of our Safety Guidelines, accounts are permanently banned and all pending perks are forfeited. Bans are generally not reversible for severe violations.
How do I delete my account?
Go to Settings → Account → Delete Account in the app. See our Deletion Policy for the full process and grace period details.
Ads & Perks
Why am I seeing ads?
Screxa is free because it is supported by advertising. Watching ads earns you coins. See our Advertising Disclosure for how this works.
I have a complaint about an ad I saw.
Email support@screxa.com with a description and screenshot if possible. We will escalate to the relevant ad network.
Still need help?